The difference between service and hospitality


Anna Dolce

4m 41s

 

Lesson Details

Ever heard the phrase 'People will forget what you said, forget what you did, but people will never forget how you made them feel.'? In this lesson, Anna will explain the difference between service and hospitality and how they impact the guest experience.

This lesson is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.


Instructor

Anna Dolce

Life and business strategist

Read More