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Lesson details

Ever heard the phrase 'People will forget what you said, forget what you did, but people will never forget how you made them feel.'?

In this lesson, Anna will explain the difference between service and hospitality and how they impact the guest experience.

Who the Guest experience fundamentals course is for

This online course is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.


Anna Dolce
Anna Dolce is a life and business strategist, hospitality expert, writer, and keynote speaker.
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