Your role is bigger than your job title. It's through you, your presence, your energy and your attitude towards what you do that people experience your venue, products or services. In this lesson, Anna explains that every hospitality role contributes to the overall guest experience.
This lesson is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.
Anna Dolce is a life and business strategist, hospitality expert, writer, and keynote speaker.