The lasting impact of first impressions


Anna Dolce

4m 4s

 

Lesson Details

First impressions have the power of influencing a guest’s frame of mind, painting their later experience in either a more positive or more negative light. In this lesson, Anna will help you learn the impacts of first and last impressions.

This lesson is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.


Instructor

Anna Dolce

Life and business strategist

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