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Lesson details

First impressions have the power of influencing a guest's frame of mind, painting their later experience in either a more positive or more negative light.

In this lesson, Anna will help you learn the impacts of first and last impressions.

Who the Guest experience fundamentals course is for

This online course is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.


Anna Dolce
Anna Dolce is a life and business strategist, hospitality expert, writer, and keynote speaker.
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