The lasting impact of first impressions

Anna Dolce

4m 4s


Lesson Details

First impressions have the power of influencing a guest’s frame of mind, painting their later experience in either a more positive or more negative light. In this lesson, Anna will help you learn the impacts of first and last impressions.

This lesson is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.


Anna Dolce

Life and business strategist

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