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Lesson details

Congrats! You've finished the Guest experience fundamentals course.

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Instructor

Anna Dolce

Anna Dolce is a life and business strategist, hospitality expert, writer, and keynote speaker.

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Other lessons included in this course

Welcome - Guest experience fundamentals
Lesson
Welcome - Guest experience fundamentals

Anna Dolce

1m 29s

Free
The importance/role of the hospitality industry
Lesson
The importance/role of the hospitality i...

Anna Dolce

3m 5s

Guest experience credit

Free
Why guest experience matters
Lesson
Why guest experience matters

Anna Dolce

5m 37s

Guest experience credit

Free
What makes a good guest experience
Lesson
What makes a good guest experience

Anna Dolce

4m 53s

Guest experience credit

Free
How you make an impact (your job matters)
Lesson
How you make an impact (your job matters...

Anna Dolce

3m 36s

Guest experience credit

Free
The difference between service and hospitality
Lesson
The difference between service and hospi...

Anna Dolce

4m 41s

Guest experience credit

Free
What it means to be hospitable
Lesson
What it means to be hospitable

Anna Dolce

3m 35s

Guest experience credit

Free
The lasting impact of first impressions
Lesson
The lasting impact of first impressions

Anna Dolce

4m 4s

Guest experience credit

Free
Understanding your guests' needs
Lesson
Understanding your guests' needs

Anna Dolce

3m 23s

Guest experience credit

Free
Making guests feel important
Lesson
Making guests feel important

Anna Dolce

2m 17s

Guest experience credit

Free
Turning a negative experience into a positive
Lesson
Turning a negative experience into a pos...

Anna Dolce

3m 31s

Guest experience credit

Free