Understanding your guests' needs


Anna Dolce

3m 23s

 

Lesson Details

To create the best experience for your guests, you must first understand your guests and their needs. In this lesson, Anna will help you understand why recognizing and anticipating the needs of guests is key to providing good service and hospitality.

This lesson is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.


Instructor

Anna Dolce

Life and business strategist

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