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Lesson details

To create the best experience for your guests, you must first understand your guests and their needs.

In this lesson, Anna will help you understand why recognizing and anticipating the needs of guests is key to providing good service and hospitality.

Who the Guest experience fundamentals course is for

This online course is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.


Anna Dolce
Anna Dolce is a life and business strategist, hospitality expert, writer, and keynote speaker.
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