Turning a negative experience into a positive

Anna Dolce

3m 31s


Lesson Details

Throughout your time in hospitality there will be occasions where your guests will have a negative experience. What's going to make a real difference is how you handle the negative experiences and what you do with the feedback. In this lesson, Anna will help you understand how to turn a negative experience into a positive one.

This lesson is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.


Anna Dolce

Life and business strategist

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