Lesson details

Throughout your time in hospitality there will be occasions where your guests will have a negative experience. What's going to make a real difference is how you handle the negative experiences and what you do with the feedback. In this lesson, Anna will help you understand how to turn a negative experience into a positive one.

This lesson is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.


Anna Dolce
Anna Dolce is a life and business strategist, hospitality expert, writer, and keynote speaker.
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