Why guest experience matters


Anna Dolce

5m 37s

 

Lesson Details

With so many new venues opening every month, making yours stick out from the crowd can be difficult, especially when the modern guest has such high expectations. In this lesson, Anna Dolce will help you understand how guest experiences can leave your guests with a lasting positive impression of your establishment.

This lesson is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.



Instructor

Anna Dolce

Life and business strategist

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