What makes a good guest experience


Anna Dolce

4m 53s

 

Lesson Details

To deliver a great guest experience, it's important to be aware of each contact point your guest has with your establishment and, importantly, to be able to see it from their perspective. In this lesson, Anna will help you understand what moments can impact the guest experience and the importance of personalization to the guest experience.

This lesson is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.


Instructor

Anna Dolce

Life and business strategist

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