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Lesson details

To deliver a great guest experience, it's important to be aware of each contact point your guest has with your establishment and, importantly, to be able to see it from their perspective.

In this lesson, Anna will help you understand what moments can impact the guest experience and the importance of personalization to the guest experience.

Who the Guest experience fundamentals course is for

This online course is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.


Anna Dolce
Anna Dolce is a life and business strategist, hospitality expert, writer, and keynote speaker.
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