Front desk upselling
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Course details
Upselling to your guests is an important part of generating revenue in your venue. But, without the proper skills or confidence, your upselling techniques can fall flat and leave your guests with a negative experience.
In this online course, Founder & CEO of HBD Upselling Solutions Alejandro Francino will teach you about upselling and ways to utilize it when checking guests into your hotel to achieve positive results.
What you'll learn in the Front desk upselling course
- The role of the front desk in the sales process
- The importance of product knowledge when making recommendations
- The importance of creating a positive first impression
- How to gather information about guests
- How to make recommendations based on guest needs
- The importance of first and last impressions
- How to identify guest's reactions to upselling techniques
- How to handle guest resistance
- The importance of offering additional services
- How to build rapport with guests
Who the Front desk upselling course is for
This online course is perfect for front desk staff looking at strengthening their selling techniques.
Meet your instructor
10 lessons included in this course
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Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.
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At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.
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All Typsy courses are endorsed by the Institute of Hospitality
Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:
- Adhere to good practice standards in training and training delivery
- Are relevant to the needs of the industry
- Meet a wide range of essential criteria relating to quality standards and quality learning outcomes
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What our members are saying
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"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."
"It assisted in sharpening and updating my current skills."
"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."
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