Creating a positive impact

Alejandro Francino

2m 48s


Lesson Details

A great first impression can get the conversation, and your guest’s experience, off to a positive start. In this lesson, Alejandro will help you understand the importance of creating a positive first impression and how to build rapport with your guests.

This lesson is perfect for front desk staff looking at strengthening their sales techniques.


Alejandro Francino

Founder & CEO of HBD Upselling Solutions

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