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Lesson details

A great first impression can get the conversation and your guest experience off to a positive start.

What you'll learn in the Creating a positive impact lesson

  • The importance of creating a positive first impression
  • How to build rapport with your guests

Who the Front desk upselling course is for

This online course is perfect for front desk staff looking at strengthening their selling techniques.


Alejandro Francino
Alejandro Francino is the founder and CEO of HBD Upselling Solutions, which specializes in Upselling solutions and Training for hotels and resorts worldwide.
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