Lesson details

A great first impression can get the conversation, and your guest’s experience, off to a positive start. In this lesson, Alejandro will help you understand the importance of creating a positive first impression and how to build rapport with your guests.

This lesson is perfect for front desk staff looking at strengthening their sales techniques.


Alejandro Francino
Alejandro Francino is the founder and CEO of HBD Upselling Solutions, which specializes in Upselling solutions and Training for hotels and resorts worldwide.
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