As your guest checks in, you will have made them a great offer that will make their stay even better. To lock this in, the final step is to gain commitment. In this lesson, Alejandro will help you identify guest's reactions to your suggestions and how to handle guest resistance.
This lesson is perfect for front desk staff working looking at strengthening their sales techniques.
Alejandro Francino is the founder and CEO of HBD Upselling Solutions, which specializes in Upselling solutions and Training for hotels and resorts worldwide.