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Lesson details

As your guest checks in, you will have made them a great offer that will make their stay even better. To lock this in, the final step is to gain commitment.

What you'll learn in the Gaining the guest's commitment lesson

  • How to identify guest's reactions to your suggestions and how to handle guest resistance

Who the Front desk upselling course is for

This online course is perfect for front desk staff looking at strengthening their selling techniques.


Alejandro Francino
Alejandro Francino is the founder and CEO of HBD Upselling Solutions, which specializes in Upselling solutions and Training for hotels and resorts worldwide.
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