Gaining the guest's commitment

Alejandro Francino

4m 16s


Lesson Details

As your guest checks in, you will have made them a great offer that will make their stay even better. To lock this in, the final step is to gain commitment. In this lesson, Alejandro will help you identify guest's reactions to your suggestions and how to handle guest resistance.

This lesson is perfect for front desk staff working looking at strengthening their sales techniques.


Alejandro Francino

Founder & CEO of HBD Upselling Solutions

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