Lesson details
If you don't know your guest's needs and expectations, you'll struggle to upsell to them effectively. In this lesson, Alejandro will explain how to use the knowledge you discovered about your guests to recommend the right accommodation.
This lesson is perfect for front desk staff looking at strengthening their sales techniques.
Instructor
Alejandro Francino
Alejandro Francino is the founder and CEO of HBD Upselling Solutions, which specializes in Upselling solutions and Training for hotels and resorts worldwide.
