Lesson details

When your guests arrive you have a small amount of time to discover their needs to know what the best upselling experience will be. In this lesson, Alejandro explains how to gather information about your guests quickly and effectively.

This lesson is perfect for front desk staff looking at strengthening their sales techniques.

Instructor

Alejandro Francino

Alejandro Francino is the founder and CEO of HBD Upselling Solutions, which specializes in Upselling solutions and Training for hotels and resorts worldwide.

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