Discovering the guest's needs

Alejandro Francino

4m 5s


Lesson Details

When your guests arrive you have a small amount of time to discover their needs to know what the best upselling experience will be. In this lesson, Alejandro explains how to gather information about your guests quickly and effectively.

This lesson is perfect for front desk staff looking at strengthening their sales techniques.


Alejandro Francino

Founder & CEO of HBD Upselling Solutions

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