Lesson details

As your guest has checked in and the details are finalized, can you consider what else you can do so your guest is excited about their stay? In this lesson, Alejandro will explain why offering additional help to your guests is important.

This lesson is perfect for front desk staff looking at strengthening their sales techniques.

Instructor

Alejandro Francino

Alejandro Francino is the founder and CEO of HBD Upselling Solutions, which specializes in Upselling solutions and Training for hotels and resorts worldwide.

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