This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Why guests prefer room service
Guests walk into hospitality venues with certain expectations. Of course, those expectations will vary depending on budget, reviews (and, let's face it, whether...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Guests walk into hospitality venues with certain expectations. Of course, those expectations will vary depending on budget, reviews (and, let’s face it, whether the guest is being realistic!). But no matter the style of your hotel, guests are always looking for ways you can exceed those expectations. Excellent room service is a great way to do that.
In this lesson, Ben Kershaw explains how room service can elevate the guest experience and earn you glowing reviews.
What you'll learn in the Why guests prefer room service lesson
- How room service contributes to the overall experience
- The benefits of a seamless room service operation
Instructor
Ben Kershaw is an accomplished hotel manager and expert in delivering luxury room service. Throughout his career, he has been professionally involved with a wide range of both boutique and luxury hotel brands, consistently providing exceptional...
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