Lesson details

Guests walk into hospitality venues with certain expectations. Of course, those expectations will vary depending on budget, reviews (and, let’s face it, whether the guest is being realistic!). But no matter the style of your hotel, guests are always looking for ways you can exceed those expectations. Excellent room service is a great way to do that.

In this lesson, Ben Kershaw explains how room service can elevate the guest experience and earn you glowing reviews.

What you’ll learn

  • How room service contributes to the overall experience
  • The benefits of a seamless room service operation

This course is aimed at front office staff, food and beverage staff, and hotel managers looking to implement or improve their venue’s room service experience.

Instructor

Ben Kershaw

Ben Kershaw is an experienced hotel manager and expert in room service delivery.

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