A guest’s hotel room should ideally feel like a home away from home - somewhere comfortable and private they can retreat to. And, just like with home food delivery, you would never let yourself into someone else’s private space to drop off food! So in this lesson, Ben Kershaw explores some best-practice strategies for politely gaining entry to a guest room.
What you'll learn
- The standard procedure for requesting entry to a room
- What to do if the guest does not answer their door
- How to respond if a room feels unsafe or uncomfortable
This course is aimed at front office staff, food and beverage staff, and hotel managers looking to implement or improve their venue’s room service experience.
Ben Kershaw is an experienced hotel manager and expert in room service delivery.