Provided with the support of

Lesson details

A guest’s hotel room should ideally feel like a home away from home - somewhere comfortable and private they can retreat to. And, just like with home food delivery, you would never let yourself into someone else’s private space to drop off food! So in this lesson, Ben Kershaw explores some best-practice strategies for politely gaining entry to a guest room.

What you'll learn in the Requesting entry to a guest room lesson

  • The standard procedure for requesting entry to a room
  • What to do if the guest does not answer their door
  • How to respond if a room feels unsafe or uncomfortable

Who the Room service essentials course is for

This online course is aimed at front office staff, food and beverage staff, and hotel managers looking to implement or improve their venue’s room service experience.


Ben Kershaw

Ben Kershaw is an experienced hotel manager and expert in room service delivery.

Read More