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Lesson details

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Instructor

Ben Kershaw

Ben Kershaw, a seasoned hotel manager with 15 years of experience, is known for his exceptional leadership, talent development, and passion for delivering outstanding guest service in both boutique and luxury hotel settings.

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Other lessons included in this course

Welcome - Room service essentials
Lesson
Welcome - Room service essentials

1m 5s

Why guests prefer room service
Lesson
Why guests prefer room service

3m 27s

Provide room service
Lesson
Provide room service

3m 10s

Taking and processing room service orders
Lesson
Taking and processing room service orders

4m 5s

Managing guest room service requests
Lesson
Managing guest room service requests

3m 55s

Preparing for room service delivery
Lesson
Preparing for room service delivery

2m 53s

Requesting entry to a guest room
Lesson
Requesting entry to a guest room

3m 51s

Delivering a room service order
Lesson
Delivering a room service order

2m 27s

Common room service issues
Lesson
Common room service issues

3m 30s