Lesson details

Now we've reached the home stretch! You've successfully processed a correct order, prepared for it to be delivered, and been granted entry into the guest’s room. We're so close to completing the order, but how can we make sure the guest experience is a high-standard right through to the end?

In this lesson, Ben Kershaw describes how you can ensure your in-room service finishes the interaction in the best way possible.

What you'll learn

  • The best areas to place a room service tray
  • Good conduct for delivering room service in a variety of circumstances

This course is aimed at front office staff, food and beverage staff, and hotel managers looking to implement or improve their venue’s room service experience.

Instructor

Ben Kershaw

Ben Kershaw is an experienced hotel manager and expert in room service delivery.

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