Unfortunately, challenges are a part of life - everyone makes mistakes, and not everything can go right all the time! But in hospitality, how you respond to an issue can make or break the guest’s experience, so it’s critical to be prepared. In this lesson, Ben Kershaw goes through the most common issues you might face when delivering room service.
What you'll learn
- The most common guest complaints for room service
- Strategies to manage complaints and unhappy guests
- The importance of following up on guest complaints
This course is aimed at front office staff, food and beverage staff, and hotel managers looking to implement or improve their venue’s room service experience.
Ben Kershaw is an experienced hotel manager and expert in room service delivery.