Just like serving food in a restaurant, there are definite do’s and don’ts when it comes to providing room service. Providing an excellent experience is important, but remember that health and safety is a huge part of that! So in this lesson, Ben Kershaw explains the essentials of room service logistics, so you can ensure you’re delivering food and beverage service safely and smoothly.
What you’ll learn
- The traits of successful in-room servers
- Who makes up the room service team, and the different responsibilities
- Workplace safety and hygiene for in-room dining
This course is aimed at front office staff, food and beverage staff, and hotel managers looking to implement or improve their venue’s room service experience.
Ben Kershaw is an experienced hotel manager and expert in room service delivery.