Lesson details

Welcome to Room service essentials!

In this course, you’ll discover why excellent room service is such a crucial element of the hotel experience. Learn about why people order room service, logistical best practices, overcoming common challenges, and much more.

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This course is aimed at front office staff, food and beverage staff, and hotel managers looking to implement or improve their venue’s room service experience.


Ben Kershaw

Ben Kershaw is an experienced hotel manager and expert in room service delivery.

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