Taking an order might seem self-explanatory, but any server already knows that if you’re not careful, there are a million things that can go wrong between taking an order and the guest receiving it. In this lesson, Ben Kershaw talks through the process of how to successfully take a room service order so that it’s interpreted and processed correctly.
What you’ll learn:
- The steps involved in processing room service orders
- How to upsell while taking orders
- Why taking a room service order is an integral part of the guest experience
This course is aimed at front office staff, food and beverage staff, and hotel managers looking to implement or improve their venue’s room service experience.
Ben Kershaw is an experienced hotel manager and expert in room service delivery.