Lesson details

Room service can sometimes be a complicated process, with a lot of different staff members doing their part. That’s why it’s so important to thoroughly prepare for a delivery, so you're ready to handle whatever comes your way. In this lesson, Ben Kershaw talks through how you can ensure you're prepared to deliver excellent room service.

What you'll learn

  • The equipment you'll need for room service delivery
  • How you can prepare to support mise-en-place
  • How to set up a standard room service dining tray

This course is aimed at front office staff, food and beverage staff, and hotel managers looking to implement or improve their venue’s room service experience.

Instructor

Ben Kershaw

Ben Kershaw is an experienced hotel manager and expert in room service delivery.

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