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Lesson details

When you work in the hospitality industry, customers are your main priority, which is why the feedback they provide is invaluable. As a manager, you need to be mindful of the positive as well as negative feedback you receive – and you should be taking both into consideration when it comes to organizing your systems and staff training.

Restaurant consultant Mike Ganino shares his pro tips for responding to your customers and making the most out of their feedback.

What you'll learn in the How to respond to customer feedback lesson

  • How to respond to customer feedback
  • How to use customer feedback to improve your systems and training

Who the Introduction to hospitality management course is for

This online course is ideal for new hospitality managers, or for servers looking to skill up!


Mike Ganino

As a restaurant consultant and trainer, Mike Ganino teaches managers how to be more effective leaders, create better team cultures and drive organizational growth.

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