When you work in the hospitality industry, customers are your main priority, which is why the feedback they provide is invaluable. As a manager, you need to be mindful of the positive as well as negative feedback you receive – and you should be taking both into consideration when it comes to organizing your systems and staff training.
Restaurant consultant Mike Ganino shares his pro tips for responding to your customers and making the most out of their feedback.
Learn hospitality skills for today’s world, including:
- How to respond to customer feedback
- How to use customer feedback to improve your systems and training
This is an ideal lesson for new and aspiring hospitality managers!