Working in the hospitality industry means dealing with the occasional intoxicated guest – it doesn't happen often, but it is to be expected. As a manager, you need to be prepared to handle such a situation in a calm and professional manner, while also looking out for the safety of your staff and patrons.
Restaurant consultant Mike Ganino explains how to handle this tricky scenario without escalating the situation.
Learn hospitality skills for today’s world, including:
- How to deal with an intoxicated guest
- Tips for managing a guest’s intoxication levels
New hospitality managers and servers, master your conflict resolution skills!