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Lesson details

Working in the hospitality industry means dealing with the occasional intoxicated guest – it doesn't happen often, but it is to be expected. As a manager, you need to be prepared to handle such a situation in a calm and professional manner, while also looking out for the safety of your staff and patrons.

Restaurant consultant Mike Ganino explains how to handle this tricky scenario without escalating the situation.

What you'll learn in the How to deal with an intoxicated guest lesson

  • How to deal with an intoxicated guest
  • Tips for managing a guest’s intoxication levels

Who the Introduction to hospitality management course is for

This online course is ideal for new hospitality managers, or for servers looking to skill up!


Mike Ganino

As a restaurant consultant and trainer, Mike Ganino teaches managers how to be more effective leaders, create better team cultures and drive organizational growth.

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