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Course details

If you’re working as a restaurant manager today, chances are your front of house team is comprised largely of millennials. This generation of young people, born between the 1980s and early 2000s, makes up the biggest portion of the hospitality industry’s workforce right now.

Because of their experiences in our rapidly changing world, millennials’ views on job satisfaction, career advancement and sales differ drastically to the generations that came before them.

Restaurant consultant David Hayden has worked in hospitality for over 20 years. He has a wealth of experience in service and now conducts training programs for servers and managers.

In this course, he shares his expert tips for training a team of millennials to make restaurant sales and improve their customer service.

WHAT YOU WILL LEARN

  • How to motivate young servers
  • How to lead a team of millennials
  • How to introduce servers to selling
  • What words servers should use and avoid
  • How servers can sell using descriptions
  • How to sell drinks, starters and desserts
  • How to teach servers to close a sale
  • How servers can help make guests feel special

Hospitality managers, this course is ideal for helping you understand how to lead and motivate a young team. Servers looking to skill up with pointers from an expert – you can also watch this one to improve your service and increase your tips!

Meet your instructor

David Hayden

With over 20 years of experience in hospitality, David Hayden now conducts training programs for servers and managers through his company Hospitality Formula Consulting.

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Join a 10-day trial

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2
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Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.

3
Pass the quiz

At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.

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Earn digital certificates

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5
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Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.

All Typsy courses are endorsed by the Institute of Hospitality

Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:

  • Adhere to good practice standards in training and training delivery
  • Are relevant to the needs of the industry
  • Meet a wide range of essential criteria relating to quality standards and quality learning outcomes

All Typsy courses are endorsed by the Institute of Hospitality

What our members are saying

"I especially love how crisp and easy to follow these courses are."

"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."

Tarini T Tarini T

"It assisted in sharpening and updating my current skills."

"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."

Denise A Denise A

FAQ

Each course consists of a number of 3-5 minute lessons and a quiz. When you successfully pass the quiz you will earn a digital course certificate.

Yes! Every Typsy course includes a digital certificate that you can download or share online. To earn a certificate you must successfully pass the course quiz.

No! Each course is 100% online. You can login at anytime and learn at your own pace.

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