Lesson details

When you’re training restaurant servers as a manager, you of course have to teach them about sales. But if your team is predominantly young, you might run into a bit of trouble trying to motivate them to focus on the upsell.

In this lesson, hospitality consultant David Hayden explains how to effectively introduce millennials to the sales side of customer service.

Learn hospitality skills for today’s world, including:

  • Teaching servers to sell without feeling manipulative
  • Positive sales techniques for servers

Hospitality managers, help your servers excel by learning what drives them towards success!


David Hayden

With over 20 years of experience in hospitality, David Hayden now conducts training programs for servers and managers through his company Hospitality Formula Consulting.

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