When you’re training restaurant servers as a manager, you of course have to teach them about sales. But if your team is predominantly young, you might run into a bit of trouble trying to motivate them to focus on the upsell.
In this online lesson, hospitality consultant David Hayden explains how to effectively introduce millennials to the sales side of customer service.
What you'll learn in the How to introduce servers to selling lesson
- Teaching servers to sell without feeling manipulative
- Positive sales techniques for servers
Who the Teaching sales skills to servers course is for
Hospitality managers, this online course is ideal for helping you understand how to lead and motivate a young team. Servers looking to skill up with pointers from an expert – you can also watch this one to improve your service and increase your tips!
With over 20 years of experience in hospitality, David Hayden now conducts training programs for servers and managers through his company Hospitality Formula Consulting.