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Lesson details

Likeability is a really crucial aspect of customer service, not only because every interaction between you and your guest should be a positive one anyway, but also because being liked by your guests is a great way to lessen the impact of any mistakes or problems that might arise during their visit.

Getting your guests to like you as a server is a two-way street – you have to build rapport with them and show that you like them too and are appreciative of their presence.

In this online lesson, hospitality consultant David Hayden shares his pro tips for making your guests feel special and increasing your likeability in their eyes.

What you'll learn in the How to make your guests feel special lesson

  • How to quickly build rapport with your guests
  • How to foster positive interactions with guests

Who the Teaching sales skills to servers course is for

Hospitality managers, this online course is ideal for helping you understand how to lead and motivate a young team. Servers looking to skill up with pointers from an expert – you can also watch this one to improve your service and increase your tips!


David Hayden

With over 20 years of experience in hospitality, David Hayden now conducts training programs for servers and managers through his company Hospitality Formula Consulting.

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