Lesson details

Likeability is a really crucial aspect of customer service, not only because every interaction between you and your guest should be a positive one anyway, but also because being liked by your guests is a great way to lessen the impact of any mistakes or problems that might arise during their visit.

Getting your guests to like you as a server is a two-way street – you have to build rapport with them and show that you like them too and are appreciative of their presence.

In this lesson, hospitality consultant David Hayden shares his pro tips for making your guests feel special and increasing your likeability in their eyes.

Learn hospitality skills for today’s world, including:

  • How to quickly build rapport with your guests
  • How to foster positive interactions with guests

Severs, sharpen up customer service skills with pointers from a star instructor!


David Hayden

With over 20 years of experience in hospitality, David Hayden now conducts training programs for servers and managers through his company Hospitality Formula Consulting.

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