Words servers should use and avoid

David Hayden

5m 18s


Lesson Details

The way servers build rapport with guests makes a massive impact on sales. Speaking to guests in a way that is obviously sales focused is not going to achieve the desired results – restaurant guests are tired of being sold to and can quickly pick up on the sales pitch through the way a server is communicating.

In this lesson, hospitality consultant David Hayden shares his expert advice for increasing restaurant sales by focusing on the rapport between servers and customers.

Learn hospitality skills for today’s world, including:

  • Words that servers should avoid using when talking to customers
  • Clever ways to upsell to customers without the obvious sales pitch

Hospitality managers, help your servers excel by learning what drives them towards success!


David Hayden

Hospitality consultant

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