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Lesson details

The way servers build rapport with guests makes a massive impact on sales. Speaking to guests in a way that is obviously sales-focused is not going to achieve the desired results – restaurant guests are tired of being sold to and can quickly pick up on the sales pitch through the way a server is communicating.

In this online lesson, hospitality consultant David Hayden shares his expert advice for increasing restaurant sales by focusing on the rapport between servers and customers.

What you'll learn in the Words servers should use and avoid lesson

  • Words that servers should avoid using when talking to customers
  • Clever ways to upsell to customers without the obvious sales pitch

Who the Teaching sales skills to servers course is for

Hospitality managers, this online course is ideal for helping you understand how to lead and motivate a young team. Servers looking to skill up with pointers from an expert – you can also watch this one to improve your service and increase your tips!


David Hayden

With over 20 years of experience in hospitality, David Hayden now conducts training programs for servers and managers through his company Hospitality Formula Consulting.

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