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Lesson details

Teaching your servers traditional sales techniques is a great way to boost their confidence on the floor and help them make better, stronger sales. But these techniques should be offered as a tool to help them improve their customer service – not as a mandated way to communicate with customers.

In this online lesson, hospitality consultant David Hayden shares his favorite, tried and tested ways to close a restaurant sale.

What you'll learn in the Teaching servers to close a sale lesson

  • How to teach your servers to close a sale in a restaurant
  • Classic sales techniques – the tie down and inverted tie down, the assumptive close, selling in pairs and trios, and the puppy dog close

Who the Teaching sales skills to servers course is for

Hospitality managers, this online course is ideal for helping you understand how to lead and motivate a young team. Servers looking to skill up with pointers from an expert – you can also watch this one to improve your service and increase your tips!


David Hayden

With over 20 years of experience in hospitality, David Hayden now conducts training programs for servers and managers through his company Hospitality Formula Consulting.

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