Lesson details

Teaching your servers traditional sales techniques is a great way to boost their confidence on the floor and help them make better, stronger sales. But these techniques should be offered as a tool to help them improve their customer service – not as a mandated way to communicate with customers.

In this lesson, hospitality consultant David Hayden shares his favorite, tried and tested ways to close a restaurant sale.

Learn hospitality skills for today’s world, including:

  • How to teach your servers to close a sale in a restaurant
  • Classic sales techniques – the tie down and inverted tie down, the assumptive close, selling in pairs and trios, and the puppy dog close

Hospitality managers, help your servers excel by learning what drives them towards success!


David Hayden

With over 20 years of experience in hospitality, David Hayden now conducts training programs for servers and managers through his company Hospitality Formula Consulting.

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