Lesson details

Millennials are the most talked about generation because they are so uniquely different to all generations before them. Influenced by the global events of their lifetime, they have a collective consciousness that largely distrusts corporations and views sales and advertising as off-putting.

Millennials also make up the biggest portion of the restaurant industry workforce. That’s why it’s crucial that managers in the hospitality industry take the time to understand this young generation, in order to lead and motivate effectively.

In this lesson, hospitality consultant David Hayden shares his pro tips, collected over 20 years of industry experience, for managing millennials in the workplace.

Learn hospitality skills for today’s world, including:

  • What makes millennials unique as a workforce
  • What millennials look for in a manager
  • How to lead and motivate millennials in the hospitality industry

Hospitality managers, help your servers excel by learning what drives them towards success!


David Hayden

With over 20 years of experience in hospitality, David Hayden now conducts training programs for servers and managers through his company Hospitality Formula Consulting.

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