This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Hosting
Being a great host isn’t just about greeting guests. Take a seat and we’ll explain it one bite at a time.
This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
When you enter a restaurant or bar, the first person to greet you at the door and take you to your table is the host. They'll be smiling, friendly and make you feel comfortable straight away. They're the one that provides the incentives to get people through the door, sat at a table and ordering food.
But being a great host isn't just about greeting guests. It also involves monitoring table rotation and ensuring wait staff aren't being overloaded all while providing a warm and hospitable experience for guests. Tired yet? We are! That's why we know all hosts are superstars!
In this online course, Kate Edwards, owner and consulting expert at Kate Edwards and Company, shows you how to become an incredible host and all the ways to make your guests experience amazing.
What you will learn in the Hosting course
• Why a host is important
• The importance of 'hello' and 'goodbye'
• How to communicate with guests in person
• How to communicate with guests on the phone
• How to receive guests in a restaurant
• Managing guest expectations when there is a wait
• How to seat the room
• How to seat guests
• How a host communicates with their team
Who the Hosting course is for
Become an expert at making guests feel welcome in this online course, perfect for anyone who is looking at becoming a leader in their restaurant.
Course content
9 lessons · 50m 49s total · 1 hands-on activity
Course instructor
Kate Edwards is a hospitality consultant with over 30 years of experience in the industry. Her consulting company, Kate Edwards & Company, develops service and training programs and works with chefs, managers, and entrepreneurs to help them develop...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
Find out more →Why learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
