Managing guest expectations when there is a wait

Kate Edwards

7m 44s


Lesson Details

Your tables are filled but guests keep coming. This is a dilemma you’ll face on the regular and how you handle it will say a lot to your potential guests.

Guests will either be fine with the wait – they can see you’re busy and it obviously reflects on your venues popularity – or they will be annoyed at the inconvenience – they’re hungry and want to eat now. These are two very different situations and you’ll need to be prepared for how you will handle both.

Become an expert at making guests feel welcome in this course, perfect for anyone who is looking at becoming a leader in their restaurant.


Kate Edwards

Hospitality consultant

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