Saying hello is easy but when it comes to holding a conversation with strangers it can seem daunting. Start by breaking down the communication elements and soon you’ll see things are much easier than they seem. Look at the words you’ll use to communicate, the tone you use and your body language. These aspects can all affect how your guest perceives the information you are providing.
Even when you aren’t communicating directly with a guest, the way you connect with others will still be on show. Guests are prone to looking around them while they eat and will notice how you talk to other guests, to staff, and on the phone. You’re constantly on display so you need to make sure you are always on your best behavior.
Become an expert at making guests feel welcome in this course, perfect for anyone who is looking at becoming a leader in their restaurant.
Kate Edwards is a hospitality consultant with over 30 years of experience in the industry and an educator at two of New York’s top hospitality institutions.