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Lesson details

Welcome to Online reputation management!

In this course, you'll discover key strategies for managing your online reputation.

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Who the Online reputation management course is for

The Online reputation management online course is aimed at hospitality managers, owner-operators, and marketing professionals.

Instructor

Daniel Craig

Daniel Craig is a former hotelier and marketing executive, helping hospitality businesses manage and improve their online reputations for over 15 years.

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Other lessons included in this course

What makes a positive online reputation?
Lesson
What makes a positive online reputation?

6m 2s

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Conduct an online reputation audit and claim your listing
Lesson
Conduct an online reputation audit and c...

4m 51s

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Setting online reputation objectives
Lesson
Setting online reputation objectives

4m 9s

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Monitoring your online reputation
Lesson
Monitoring your online reputation

5m 24s

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Actioning review feedback
Lesson
Actioning review feedback

4m 58s

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Responding to negative reviews
Lesson
Responding to negative reviews

4m 24s

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Responding to positive reviews
Lesson
Responding to positive reviews

3m 23s

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Preventing negative reviews
Lesson
Preventing negative reviews

3m 53s

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Generating positive reviews
Lesson
Generating positive reviews

4m 21s

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Managing challenging online reviews
Lesson
Managing challenging online reviews

4m 27s

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Conclusion - Online reputation management
Lesson
Conclusion - Online reputation managemen...

1m 28s

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