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Lesson details

It's no secret that some online reviews can be more challenging than others. If you get a review that seems inflammatory or unfair, what's the best way to respond? You're about to find out. In this online lesson about Managing challenging online reviews, you'll discover some best practices for managing and responding to those tricky situations.

What you'll learn in the Managing challenging online reviews lesson

  • How to respond to an online pricing complaint
  • How to respond to a personal attack in a review
  • How to respond to a complaint about circumstances beyond your control

Who the Online reputation management course is for

The Online reputation management online course is aimed at hospitality managers, owner-operators, and marketing professionals.


Daniel Craig

Daniel Craig is a former hotelier and marketing executive, helping hospitality businesses manage and improve their online reputations for over 15 years.

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