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Lesson details

Responding to negative reviews can be one of the biggest challenges in managing your online reputation. The key thing is not letting them intimidate you! In fact, the right response to a negative review can help support and improve your online reputation. So in this lesson about responding to negative reviews, you'll learn some great tips for managing dissatisfied guests online.

What you'll learn in the Responding to negative reviews lesson

  • ¬†Guidelines to help you respond to negative reviews

Who the Online reputation management course is for

The Online reputation management online course is aimed at hospitality managers, owner-operators, and marketing professionals.


Daniel Craig

Daniel Craig is a former hotelier and marketing executive, helping hospitality businesses manage and improve their online reputations for over 15 years.

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