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Lesson details

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Instructor

Daniel Craig

Daniel Craig is a former hotelier and marketing executive, helping hospitality businesses manage and improve their online reputations for over 15 years.

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Other lessons included in this course

Welcome - Online reputation management
Lesson
Welcome - Online reputation management

1m 18s

What makes a positive online reputation?
Lesson
What makes a positive online reputation?

6m 2s

Conduct an online reputation audit and claim your listing
Lesson
Conduct an online reputation audit and claim your listing

4m 51s

Setting online reputation objectives
Lesson
Setting online reputation objectives

4m 9s

Monitoring your online reputation
Lesson
Monitoring your online reputation

5m 24s

Actioning review feedback
Lesson
Actioning review feedback

4m 58s

Responding to negative reviews
Lesson
Responding to negative reviews

4m 24s

Responding to positive reviews
Lesson
Responding to positive reviews

3m 23s

Preventing negative reviews
Lesson
Preventing negative reviews

3m 53s

Generating positive reviews
Lesson
Generating positive reviews

4m 21s

Managing challenging online reviews
Lesson
Managing challenging online reviews

4m 27s