This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Actioning review feedback
In this online lesson led by Daniel Craig, you'll learn how to implement feedback from online reviews to help improve your business' online reputation.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Potential guests don't just use reviews to reflect on their experience with you - they also use them to figure out if you're worth their time and money. So if they see multiple comments highlighting the same issue, it can do serious damage to your business' reputation.
Luckily, you can avoid this by taking action when issues are brought to your attention! In this online lesson about Actioning review feedback, Daniel Craig will explain how to action feedback you receive in reviews.
What you'll learn in the Actioning review feedback lesson
- Why it's important to action feedback from online reviews
- Five steps to help you implement that feedback
Instructor
Daniel Craig is a former hotel general manager, marketing executive, and author based in Vancouver, Canada. Having experienced firsthand the power of online reviews as a hotelier and as a novelist, in 2009 he founded his consultancy, Reknown, to help...
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