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Lesson details

Sometimes it's tempting to think that positive reviews speak for themselves, and there's no need to respond. The truth is, it's almost always better to respond to a review than ignore it, even if the review is amazing. In this online lesson about Responding to positive reviews, Daniel Craig will explain how and why to respond to positive reviews.

What you'll learn in the Responding to positive reviews lesson

  • How responding to positive reviews helps reinforce your positive reputation
  • Best practices in responding to positive reviews

Who the Online reputation management course is for

The Online reputation management online course is aimed at hospitality managers, owner-operators, and marketing professionals.


Daniel Craig

Daniel Craig is a former hotelier and marketing executive, helping hospitality businesses manage and improve their online reputations for over 15 years.

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