Using a client avatar
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This lesson includes

  • Closed captions & dubbing
  • Downloadable resources
  • Mobile app (iOS & Android)

Using a client avatar

Ever tried to sell an event when you didn't know the client? It's pretty hard to do. That's why it's important to have the client's trust and understand their...

Beginner

5m How to sell more functions and events

Instructor
Bree Wailes
Bree Wailes

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Helping the best teams succeed, from new startups to big companies.
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This lesson includes

  • Closed captions & dubbing
  • Downloadable resources
  • Mobile app (iOS & Android)

Lesson details

Ever tried to sell an event when you didn't know the client? It's pretty hard to do. That's why it's important to have the client's trust and understand their needs before trying to sell them anything. In this lesson, Bree Wailes explains what a customer avatar is, how to build one, and then use that knowledge to adapt your language to a wide variety of clients.

What you'll learn in the Using a client avatar lesson

  • Why client avatars are important
  • How to build a client avatar
  • How to adapt your language to speak to a variety of clients

Instructor

Bree Wailes
Bree WailesFounder of Salesoda

Bree Wailes is the founder of Salesoda, an events, weddings, and hospitality sales business. With more than 20 years of experience under her belt, Bree has seen it all - from event disasters to event blockbusters. Her knowledge and passion for events...

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