Feedback can sometimes be difficult to hear, but constructive criticism is actually incredibly valuable for optimizing your business operations. Customers want to feel heard - and food delivery is no exception.
In this lesson, Scott Landers explains how you can integrate customer feedback into your delivery operations, to ensure you build a base of repeat customers who love your work.
What you’ll learn
- The importance of feedback
- The three steps of an optimized feedback system
- How to implement and integrate feedback into your daily operations
This course is aimed at managers, owners and operators of hospitality venues offering food and beverage delivery.
Scott Landers is a co-founder of Figure 8 Logistics, the world’s first food delivery consulting agency.