The delivery cycle: feedback

Feedback can sometimes be difficult to hear, but constructive criticism is actually incredibly valuable for optimizing your business operations. Customers want to feel heard - and food delivery is no exception.

In this lesson, Scott Landers explains how you can integrate customer feedback into your delivery operations, to ensure you build a base of repeat customers who love your work.

What you’ll learn

• The importance of feedback
• The three steps of an optimized feedback system
• How to implement and integrate feedback into your daily operations

This course is aimed at managers, owners and operators of hospitality venues offering food and beverage delivery.