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Lesson details

Feedback can sometimes be difficult to hear, but constructive criticism is actually incredibly valuable for optimizing your business operations. Customers want to feel heard - and food delivery is no exception.

In this lesson, Scott Landers explains how you can integrate customer feedback into your delivery operations, to ensure you build a base of repeat customers who love your work.

What you'll learn in The delivery cycle: feedback lesson

  • The importance of feedback
  • The three steps of an optimized feedback system
  • How to implement and integrate feedback into your daily operations

Who the Food delivery operations course is for

This online course is aimed at managers, owners and operators of hospitality venues offering food and beverage delivery.


Scott Landers

Scott Landers is a co-founder of Figure 8 Logistics, the world’s first food delivery consulting agency.

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