Food delivery drivers are sometimes viewed as less essential than, say, kitchen staff or front of house staff, but this could not be further from the truth. Delivery drivers are your representatives out in the world - and these team members can make or break a food delivery experience.
In this lesson, you’ll discover how to set your drivers up for success.
What you’ll learn
- How to lead a team of delivery drivers for best results
- Shift the role of delivery from ‘task’ to a professional role with its own challenges and contributions
- How to build safe and trusting working relationships with drivers
This course is aimed at managers, owners and operators of hospitality venues offering food and beverage delivery.
Scott Landers is a co-founder of Figure 8 Logistics, the world’s first food delivery consulting agency.