You've seated your guests, handed them the menu and they then inform you that they have a food allergy. Now what? Handling food allergy requests is a task that takes precision, care and an eye for detail.
In this lesson, you’ll learn how to treat a customer who says that they have a food allergy, know how to take and put through an order for a guest with an allergy, and the laws guiding food allergies and customers.
This course is perfect for any hospitality staff member responsible for taking part in or managing food and beverage service or preparation.
Shandee Chernow is President and founder of CertiStar™, a user-friendly technology platform on a mission to protect and improve the safety and dining experience of those vulnerable to food allergens.