When a guest informs you of a food allergy, he or she is looking to you for menu advice. This means you need to have a good understanding of all the dishes on your menu, including the exact ingredients of each dish. If you’re unsure about what to offer, don’t just recommend a random dish, instead check with the kitchen staff as someone will be able to help and recommend the perfect dish suitable for your guest.
In this lesson, you'll learn how to make menu recommendations to a guest with an allergy, the importance of working with the kitchen to determine suitable food options and why you should be aware of hidden ingredients in meals.
This course is perfect for any hospitality staff member responsible for taking part in or managing food and beverage service or preparation.
Shandee Chernow is President and founder of CertiStar™, a user-friendly technology platform on a mission to protect and improve the safety and dining experience of those vulnerable to food allergens.