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Lesson details
Extended stay hotel guests present a unique service challenge - the longer a guest stays, the more noticeable it is when service is inconsistent. So it's really important to make sure all your staff are on the same page with your hotel's service policies and standards. Training is the best way to achieve that.
In this online lesson about training staff to maintain service integrity, Julian Darisse will guide you through essential points to communicate to staff to make sure every team member can feel confident working towards larger operational and service goals.
What you'll learn in the Service integrity for extended stays lesson
- How adaptability creates excellent service outcomes
- Plan to collect, record, and communicate guest data to get the guest experience right
- Understand how to handle guest data in accordance with privacy policy and GDPR laws
Who the Optimizing extended stays course is for
The Optimizing extended stays online course is aimed at revenue managers and executive team members seeking to optimize revenue through extended stay bookings.
Instructor
