This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Service integrity for extended stays
Extended stay hotel guests present a unique service challenge - the longer a guest stays, the more noticeable it is when service is inconsistent. So it's really...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Extended stay hotel guests present a unique service challenge - the longer a guest stays, the more noticeable it is when service is inconsistent. So it's really important to make sure all your staff are on the same page with your hotel's service policies and standards. Training is the best way to achieve that.
In this online lesson about training staff to maintain service integrity, Julian Darisse will guide you through essential points to communicate to staff to make sure every team member can feel confident working towards larger operational and service goals.
What you'll learn in the Service integrity for extended stays lesson
- How adaptability creates excellent service outcomes
- Plan to collect, record, and communicate guest data to get the guest experience right
- Understand how to handle guest data in accordance with privacy policy and GDPR laws
Instructor
Julian Darisse is a highly regarded luxury hotel operations and brand experience expert with over 20 years of leadership experience across global hospitality markets. He is currently the Global Director of Brand Experience at Mövenpick Hotels &...
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
