This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Extended stay guest personas
To help you understand your guests and deliver a really personalized guest experience, you can group them in ways that reflect common behaviors, spending, and...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
To help you understand your guests and deliver a really personalized guest experience, you can group them in ways that reflect common behaviors, spending, and service expectations. This is an essential step that will take your service and operational decisions to the next level - and extended stay guest personas are no exception.
So in this online lesson about defining extended stay guest personas, Julian Darisse will talk you through how you can develop guest persona profiles to make sure you're providing an exceptional experience to every guest.
What you'll learn in the Extended stay guest personas lesson
- The value of guest personas and how they influence service
- Examples of common extended stay guest personas and their traits
- Five essential tips for redesigning your existing personas to include extended stays
Instructor
Julian Darisse is a highly regarded luxury hotel operations and brand experience expert with over 20 years of leadership experience across global hospitality markets. He is currently the Global Director of Brand Experience at Mövenpick Hotels &...
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