This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Operational agility for extended stays
Operational agility is a really important part of delivering an exceptional guest experience, but it can be difficult to balance against service standards and...
Backed by industry leaders
Helping the best teams succeed, from new startups to big companies.
This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Operational agility is a really important part of delivering an exceptional guest experience, but it can be difficult to balance against service standards and consistency. That said, the unique challenges of extended stays means operational agility is often critical to meet guest expectations.
So in this online lesson about implementing agility in extended stay hotel operations, Julian Darisse will guide you through key strategies for creating an adaptable, agile approach to guest relations and experience.
What you'll learn in the Operational agility for extended stays lesson
- Why operational agility is essential for extended stays
- The key stages of the customer journey, and see this journey through the eyes of a guest persona
- How to implement processes and standards that allow for and enhance agility
Instructor
Julian Darisse is a highly regarded luxury hotel operations and brand experience expert with over 20 years of leadership experience across global hospitality markets. He is currently the Global Director of Brand Experience at Mövenpick Hotels &...
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
