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Lesson details

Operational agility is a really important part of delivering an exceptional guest experience, but it can be difficult to balance against service standards and consistency. That said, the unique challenges of extended stays means operational agility is often critical to meet guest expectations. 

So in this online lesson about implementing agility in extended stay hotel operations, Julian Darisse will guide you through key strategies for creating an adaptable, agile approach to guest relations and experience. 

What you'll learn in the Operational agility for extended stays lesson

  • Why operational agility is essential for extended stays
  • The key stages of the customer journey, and see this journey through the eyes of a guest persona 
  • How to implement processes and standards that allow for and enhance agility

Who the Optimizing extended stays course is for 

The Optimizing extended stays online course is aimed at revenue managers and executive team members seeking to optimize revenue through extended stay bookings.


Julian Darisse

Julian Darisse is a luxury hotel operations expert and Managing Partner at The Skill Shop Sales and Operations Consulting.

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