Site inspection management
This course is included in a Typsy Premium subscription along with 100 other courses.
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Course details
Did you know that site inspections are one of the most crucial moments of your sales process?
Yes, that's right! And with many site inspections lasting just one hour, that's a tight time frame to ensure your customers envision their event with you. From creating the vision to building the foundation of a lasting relationship, your site inspections can make (or break) your event's success.
In this online course led by Katharina Darisse, you'll learn how to design a persuasive site inspection that drives client decision-making. Explore how to personalize your sales approach, enhance the customer's perception of value, and how to get their emotional investment to help you win the sale.
What you'll learn in the Site inspection management course
- How site inspections are a powerful tool to progress your sales process
- What to research about your guests, their program, and their company
- How to identify what you should know about your property
- The importance of a warm welcome
- How to build trust with customers via the SCARF model
- Three kinds of proof to persuade customers
- The importance of a fond farewell
- Identify common problems during site visits and how to turn them around
- How to use the LEAP model to uncover and address purchasing barriers
- The buying signs from customers
- How to prepare and conduct a virtual site inspection
- How to deliver hard hat tours, familiarization trips, and site inspections for VIPs
- The role of operation departments during site inspections
Who the Site inspection management course is for
This course is aimed at sales executives working in hotels.
Meet your instructor
14 lessons included in this course
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Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.
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At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.
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Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.
All Typsy courses are endorsed by the Institute of Hospitality
Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:
- Adhere to good practice standards in training and training delivery
- Are relevant to the needs of the industry
- Meet a wide range of essential criteria relating to quality standards and quality learning outcomes
What to expect when you learn on Typsy
What our members are saying
"I especially love how crisp and easy to follow these courses are."
"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."
"It assisted in sharpening and updating my current skills."
"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."
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FAQ
Each course consists of a number of 3-5 minute lessons and a quiz. When you successfully pass the quiz you will earn a digital course certificate.
Yes! Every Typsy course includes a digital certificate that you can download or share online. To earn a certificate you must successfully pass the course quiz.
No! Each course is 100% online. You can login at anytime and learn at your own pace.
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