This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Building trust for site inspections
Have you ever been on the receiving end of a really hard sell? It feels suspicious, like they're trying too hard, or hiding something. That's why trust and...
Backed by industry leaders
Helping the best teams succeed, from new startups to big companies.
This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Have you ever been on the receiving end of a really hard sell? It feels suspicious, like they're trying too hard, or hiding something. That's why trust and rapport are the most valuable tools in your sales kit.
In this lesson, you'll learn why it's important to gain the customer's trust. You'll also learn the five key principles for building trust, known as the SCARF model.
What you'll learn in Building trust for site inspections
- Why gaining a customer's trust is vital
- How to apply the SCARF model to build trust with customers
Instructor
Meet Katharina Darisse, Founder of The Skill Shop. The Skill Shop is a sales and customer experience advisory and digital learning producer for organizations that want to improve their sales results and implement a customer-centric corporate culture....
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
